Contact information

Office 504, The Landing Suites, 20 Lower Burg Street, Cape Town City Center, Cape Town, South Africa

We are available on weekdays from 8am - 5pm. Call Now. +27 (0) 62 006 5116 hello@thequal.agency

market research
+ m&e + strategy

AFRICA + MIDDLE EAST

We're an independent full-service market research agency, specialising in: brand + consumer + product + digi-innovation + social impact

QUALITATIVE + QUANTITATIVE RESEARCH
GEN Z + B2C + B2B + EMERGING MARKETS + NGO/NPO
FMCG + FINANCE + MEDIA + TELCO + PHARMA + EDUCATION
APPS + DIGI/TECH + E-COMMERCE + UI/UX
BRAND SALIENCE + PROFILING + POSITIONING + STRATEGY
CORPORATE SOCIAL IMPACT + MONITORING & EVALUATION

market research qualitative quantitative
what we do

MORE THAN JUST MARKET RESEARCH...

market research qualitative quantitative consumer insights

market research

→ quantitative
→ qualitative
→ mixed methodology

market research qualitative quantitative social impact m&e

social impact

→ corporate social responsibility
→ monitoring & evaluation
→ measuring program impact

market research qualitative quantitative consumer strategy

strategy

→ market positioning
→ consumer profiling
→ brand salience + development

market research qualitative quantitative consumer ui ux digital tech innovation

digi-innovation

→ platform UI/UX
→ digi/tech/app design ideation
→ e-commerce

our reach

DIGITAL VS. TRADITIONAL RESEARCH ACCESSIBILITY

sub-saharan africa
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middle east + north africa​
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our style

WE KEEP IT REAL

market research qualitative quantitative consumer insights

authentic

We keep it real to remain true to nuanced human insights and champion consumer's needs and opinions.

market research qualitative quantitative consumer insights

apt

We focus on what matters through freedom of simplicity and relevance, answering curiosities strategically.

agile

We curate consumer narratives through nimble methodologies that draw people together to share, create, ideate and evolve.

alive

We develop consumer strategies that dare, surprise and inspire new opportunities that champion our client's business objectives.

have we 'wow-ed' you?

SCROLL DOWN FOR MORE DETAILED INFO ABOUT OUR EXPERTISE + WHO WE'VE WORKED WITH

pOP US A MAIL WITH YOUR RESEARCH BRIEF... OR BOOK TIME WITH US...
...OR SCROLL RIGHT DOWN FOR OUR CONTACT DEETS

gen z... plug into our know-how

WE'VE GOT ALL THE GOODS WHEN IT COMES TO UNDERSTANDING YOUR GEN Z MARKET!

In 2019 we travelled South Africa to find out who the real Gen Z are...
AND... we're about to launch our 5-year follow up now that Gen Z are in the job market... working + earning + spending + living + connecting!

gen z_what we got

what's the tea?

TAP INTO WHAT WE ALREADY KNOW
1-hour qualitative research documentary film (4x key topic sections)
→ Detailed insight report
→ Tons of insights on what makes Gen Z tick!


*'tea' as in... juicy information

gen Z_bespoke research

bespoke research

GET YOUR OWN UNIQUE INSIGHTS FOR YOUR BRAND/ PRODUCT/ INDUSTRY
→ You are 100% in control of the methodology + scope + topics + brand-specific questions

market research qualitative quantitative genz

industry syndicate

SHARE IN A FULL-SCALE GEN Z INDUSTRY INSIGHT DEEP-DIVE PROJECT
You only foot a % of the total cost
You get all the industry insights
You can bolt-on customised questions

gen z_quarterly omnibus

quarterly omnibus

STAY UP TO DATE
→ Add your unique brand-specific questions to the quarterly questionnaire

→ Consistently stay up-to-date with your Gen Z's changing trends + behaviours

our street cred

we've got this. you're in safe hands

years of research experience​
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ui/ux research projects for new digi-tech apps + platforms
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product/brand positioning projects + ideation​
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country reach across africa + middle east
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consumer profiling + segmentations + journeys
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hours of research fieldwork​
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our reviews...

OUR GOOGLE BUSINESS REVIEWS

4.9 OVERALL RATING

in our clients' words...
we've worked with some of the biggest...
brands + end-clients + NPOS + research agencies

DELVING INTO OUR SPECIALISED EXPERTISE + EXPERIENCE

market research qualitative quantitative social impact m&e

social impact

NPO + NGO + CORPORATE
MONITORING & EVALUATION | CORPORATE SOCIAL RESPONSIBILITY

We've built customised Theory of Change models where we've effectively identified, measured and tracked program/ intervention effectiveness using our unique Impact Driver Indexing.

Focus areas:

Youth Unemployment + Economic Empowerment + Gender Equity + Tech/Digital Inclusion + Sexual Health + HIV Prevention + Mental Health Support Systems + Hustlepreneurship + Financial Literacy

Post-insight Strategies:

Industry solution co-creation workshops + Program Effectiveness Optimisation (PEO) + Next Intervention Strategy + Impact Driver Index Tracking (year-on-year/ intervention wave-on-wave)

Who we've worked with:

*CLICK LOGO TO VISIT WEBSITE

market research qualitative quantitative consumer ui ux digital tech innovation

digi-innovation

B2C + B2B + EMERGING MARKETS + INFORMAL TRADE
FIN-TECH + INSURE-TECH + MOBILE MONEY
APPS + DIGITAL PLATFORMS + E-COMMERCE + PLATFORM UI/UX

We've worked on digi-innovation projects that create consumer + business digi-econsystems that THRIVE!
... think: fintech that enables smart spending/ or apps that make the mundane convenient/ or user platforms that simplify complexity.

Focus areas:

New Platform Ideation + Platform UI/UX Evaluations + Feature Optimisations + Identifying USPs + User Needs Assessments + User Journey Mapping

Post-insight Strategies:

Product MVP vs. Beta Strategy + Go-to-market Strategy + Market Positioning Strategy + Digital Product Strategy

Who we've worked with:

our contact deets

CAPE TOWN, SOUTH AFRICA | MON-FRI 8AM - 5PM | GMT+2

market research qualitative quantitative consumer insights

+27 (0) 62 006 5116

GIVE US A CALL OR WHATSAPP

hello@thequal.agency

POP US AN EMAIL

we work remotely

DROP US AN EMAIL TO BOOK AN ONLINE MEETING WITH US

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the fine print

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