TERMS & CONDITIONS OF THE THRIVE CREW BY THE QUAL AGENCY

1. THE PURPOSE OF THESE TERMS & CONDITIONS

These terms and conditions serve to provide guidelines and inform Members about what their participation would mean, their rights and how The Qual Agency will use their content. We, The Qual Agency, want to ensure that Members feel comfortable and safe during any Mission participation.

2. DEFINITIONS OF TERMS

·       ‘The Thrive Crew’ is a community group where members take part in research surveys or tasks.

·       ‘Thrive Crew Member’, also referred to as ‘Member’ is a voluntary member of The Thrive Crew who has fully completed and submitted the standard entry form called ‘Application to Join The Thrive Crew’.

·       ‘Non-Member’ refers to anyone who is not a Member of The Thrive Crew, i.e. someone who has not fully completed or submitted the standard entry form called ‘Application to Join The Thrive Crew’.

·       ‘Mission’ is a research survey or task.

·       ‘Content’, all personal information, sensitive personal information, and participation information.

·       ‘Personal Information’ refers to a Members’ name, surname, phone number, and email address.

·       ‘Sensitive Information’ refers to a Members’ information regarding ethnicity, religion or any other similar information.

·       ‘Participation Information’ refers to a Members’ written/ photograph of video answers to any research survey or task (i.e. Missions).

·       ‘Media Content’ refers to a Members’ submission of any photo or video or media information as part of a research survey or task (i.e. Missions).

3. INTRODUCTION: ABOUT THE THRIVE CREW

a.     The Qual Agency, an independent market research agency, has created The Thrive Crew. The Thrive Crew is a community group where Members (i.e. Members) complete Missions (i.e. research surveys/ tasks) in order to earn points that accumulate into rewards/ prize incentives.

b.     Members join by completing the 15-minute standard entry form called ‘Application to Join The Thrive Crew’, to collect a new Members’ content.

c.     Membership is open to South African citizens aged 18 years or older currently residing in South Africa.

4. COLLECTION, USE AND STORAGE OF MEMBERS’ CONTENT

a.     Members’ content (i.e. all personal information, sensitive personal information, and participation information) will be treated as highly confidential and will only be used for research purposes by The Qual Agency, as per these terms and conditions.

b.     Members’ content will never be linked to their name/ surname/ email/ phone number (see Clause 6 below)

c.     Members need to provide true and accurate information.

d.     Members have the right to access, rectify, and request the deletion of their content.

e.     The Thrive Crew platform adheres to global compliance to ensure the safety and security of content, including POPIA, GDPR and HIPAA.

f.       By opting in, Members consent to their content being processed amongst other participants, as explained in these terms and conditions.

g.     By completing Missions (i.e. research surveys/ tasks), Members grant The Qual Agency permission to use any participation information in anonymised research reports for The Qual Agency’s clients.

h.     By joining The Thrive Crew, it is assumed that any Member reads through any and all information shared by The Qual Agency, including these terms and conditions, and by completing Missions, Members provide their consent to these terms and conditions and it is the responsibility of Members to remain informed.

5. COLLECTING AND USE OF MEMBERS’ PERSONAL INFORMATION

a.     Members’ personal information and contact details will only be used to contact a Member regarding their participation in Missions and will not be shared with any third parties (i.e. any organisation / person not involved in the Missions) as per the POPIA (Protection of Personal Information Act).

b.     Members’ contact details are only used for the following direct communication purposes via their email address or via The Thrive Crew’s WhatsApp Broadcast Channel:

§  Communication of Mission Launches

§  Reminders of completion

§  Prize Winner announcements

§  Sharing of prizes

§  Tracking of Referral Points

c.     Members’ personal information and contact details will not be visible to other Members.

6. COLLECTION AND USE OF MEMBERS’ PARTICIPATION INFORMATION (I.E. ANY ANSWERS TO MISSION QUESTIONS/ TASKS)

a.     Members’ participation information will be anonymised. This means that a Members’ name and surname will be replaced with a unique identifier code, so that participation information can never be linked to a Member personally.

b.     Each Member is part of a group of Members. This means that any participation information will be anonymised, analysed or reported on as the whole group of members taking part in the Missions.

c.     Participation Information is anonymised and stored only as long as necessary, after which it is deleted.

7. COLLECTION AND USE OF MEMBERS’ MEDIA CONTENT (PHOTO/ VIDEO) PARTICIPATION INFORMATION

a.     By completing a Mission including photo or video footage, Members grant The Qual Agency the right to use any media content for research documentation and report presentations to The Qual Agency’s clients, which are not for public distribution. Members understand that their likeness and contributions may be edited for these purposes. If Members do not wish for their media content to be used, they should refrain from completing the relevant Mission.

b.     Any publicly distributed use of media participation information (i.e. promotional materials, including but not limited to websites, social media, and printed publications) will only be used if a Member explicitly grants The Qual Agency permission, as per the permission statement for that specific Mission.

c.     Members may revoke this consent at any time by providing written notice to The Qual Agency. Upon receipt of such notice, The Qual Agency will cease further use of the Members’ media content in future publications, though previously consented published materials may remain in circulation.

d.     Members acknowledge that they will not receive financial compensation for the use of their media content, unless otherwise agreed upon in writing.

8. MISSIONS

a.     A Mission is a research survey or task.

b.     The purpose of a Mission is to understand Members’ lives, interests, brand use and opinions; or any other aspect at The Qual Agency’s discretion.

c.     The objective of a Mission is not to collect any sensitive information from Members. If there is a specific question that might be perceived as sensitive information, the question will include an answer option ‘Prefer not to answer’. A Member will not be penalised for using the ‘Prefer not to answer’ option.

d.     The Qual Agency has the right to change the scope, timings, deadlines or any other aspects of Missions at any time.

e.     A typical Mission Scope involves the following parameters:

·       Missions launch: approximately 2 Missions per month

·       Average time per Mission: 5-minutes

·       When we launch new Missions: Fridays at 4pm

·       How long do you have to complete: Members have a week to complete, Missions close the following Friday at 4pm

f.       Communication regarding a new Mission will be sent via email and via The Thrive Crew WhatsApp Broadcast Channel, as follows:

·       Launching New Mission (1st direct communication): Missions are usually sent to all Members at 4pm on a Friday, approximately every two weeks

·       “Save & Continue” Automated Email: If Members use the ‘Save & Continue’ function on a Mission form, they will receive an automated email with their unique link to go back to the relevant Mission form to complete from where they left off.

·       First Reminder (2nd direct communication): The following Monday at around 10am, a reminder will be sent to complete the Mission.

·       Second Reminder (3rd direct communication): The next Friday at around 10am, a second reminder will be sent to complete the Mission.

g.     Each Mission has a different type of focus, points and average time to complete, as outlined in the different types of Missions below:

A. VIBE CHECK-INS   

·       Focus: ‘Quick catch-ups to hear what’s lighting up your life ‘

·       Points: Worth 5 points per completed Mission

·       Time: Between 3-5 minutes to complete 

B. YOUNIVERSE DIVES   

·       Focus: ‘Dive into your decision-making and behaviours’

·       Points: Worth 5 points per completed Mission

·       Time: Between 3-5 minutes to complete 

C. QUEST DROPS  

·       Focus: ‘’Your real life told to us in video, pics, and storytelling   

·       Points: Worth 5 points per completed Mission

·       Time: Between 3-5 minutes to complete 

D. BRAND/PRODUCT EXPEDITION   

·       Focus: ‘Explore a brands/products and give your expert opinion’

·       Points: Worth 10 points per completed Mission

·       Time: Between 6-8 minutes to complete 

E. TRUTH SPARKS  

·       Focus: ‘Exploring how brands can help you thrive and overcome challenges’

·       Points: Worth 10 points per completed Mission

·       Time: Between 6-8 minutes to complete 

F. IDEA GURUS  

·       Focus: ‘Creative tasks where you’re the designer and change maker’

·       Points: Worth 10 points per completed Mission

·       Time: Between 8-10 minutes to complete 

G. BULLSEYE MISSIONS 

·       Focus:  Missions specially created for specific brands (i.e. The Qual Agency’s clients pay for these Missions) which means that any Member who qualifies for Bullseye Mission each earns a guaranteed cash reward.

·       Qualifying for standard Bullseye Missions: Only members with all completed Missions to date will be considered, and will be sent a direct invitation to take part in a Bullseye Mission.

·       Qualifying for Specific Bullseye Missions: There may be instances where a Bullseye Mission can only be completed by Members with a specific profile or brand usage, so it is at the discretion of The Qual Agency to only send direct invitation to relevant Members that qualify.

·       Points: Worth 20 points per completed Mission

·       Time: Between 8-10 minutes to complete , but could be longer relevant to the value of the guaranteed cash reward.

·       The guaranteed cash reward value will vary, and will be communicated at the time of the Mission launch.

9. MEANING OF COMPLETED/ PARTIAL/ OUTSTANDING MISSIONS

A. COMPLETED MISSIONS

·           Missions are considered completed when all questions/ tasks are 100% answered by the Member. 

·           ‘Completed’ Missions means:

·           All questions from beginning to end have been answered

·           Accurate and true responses are entered

·           Mission is completed within the timeframe and by the due date and time shared at the launch of the Mission

·           Only Completed Missions will be considered for:

·           Mission Instant Prizes

·           Grand Prize Draw

·           Only Completed Missions will earn Members Mission Points.

B. PARTIALLY COMPLETED MISSIONS

·       Missions are considered partially completed when a Member started completing the Mission, but didn’t complete all questions/ tasks. 

·       ‘Partially completed’ Missions means:

·       Some questions have not been answered

·       Missions are not 100% completed within the timeframe as per the due date and time shared at the launch of the Mission

·       If Members use the ‘Save & Continue’ function on a Mission form, they will receive an automated email with their unique link to go back to the relevant Mission to complete from where they left off.

C. OUTSTANDING MISSIONS

·       Missions are considered outstanding when a Member has not completed or partially completed the Mission.

·       ‘Outstanding’ Missions means:

·       When the Member has not started the Mission at all, with no completed questions/ tasks, or

·       When the Member has only completed 1-2 questions/ tasks.

D. REMOVED/ DELETED MISSION

·       The Qual Agency has the right to remove or delete a Members’ completed/ partially completed Mission, and not award any type of points or be considered for any type of prize in the following instances:

·       When questions/ tasks have not been answered with accurate and true responses

·       When the Member has falsified any question/ task answers.

·       When the Member has used AI generators to answer any questions/ tasks.

10. MISSION POINTS AND MISSION INSTANT PRIZE

a.     The Qual Agency has the right to change the scope or any other aspect regarding Mission Points and Mission Instant Prizes at any time.

b.     The terms and conditions regarding the earning of points and the awarding of related prizes are as follows:

A. MISSION POINTS

·       By fully completing Missions (as outlined in these terms and conditions), Members earn Mission Points relative to the type of Mission fully completed.

·       Members’ Mission Points are collected and accumulate over time as Missions are fully completed.

·       Mission Points are only awarded for fully completed Missions (as per clause 9).

B. MISSION INSTANT PRIZE

·       For each Mission, 15 (fifteen) R250 vouchers are awarded to a randomised selection of Members who have fully completed the Mission.

·       The type of vouchers awarded will be different.

·       Mission Instant Prize Winners may not ask or be awarded cash instead of the voucher, nor request a different type of voucher.

·       Only 15 (fifteen) qualifying Members will be awarded a voucher, each receiving one R250 voucher.

·       Members who qualify to be included in the Mission Instant Prize randomised draw are those who fully complete the relevant Mission and who have fully completed all other/ previous Missions at the time of the randomised draw.

·       Members who are not awarded a Mission Instant Prize will not be penalised and will retain the relevant Mission Points earned.

C. ANNOUNCING MISSION INSTANT PRIZE WINNERS

·       Selection of the Mission Instant Prize Winners is by randomised draw, outlined in Clause 13.

·       The Mission Instant Prize Winners will be announced to all Members via email and via The Thrive Crew WhatsApp broadcast messages, one week after the Mission launch.

·       Only the Mission Instant Prize Winners’ initial and surname will be disclosed, to protect the winners’ identity.

·       If a Member is unsure if they are the prize winner due to us redacting the full name, please email at: thrivecrew@theQual.agency.

·       After the first announcement to all members, the Mission Prize Winners will receive an individual email with the details regarding the awarding of the prize.

D. CLAIMING THE MISSION INSTANT PRIZE

·       The Mission Instant Prize Winners have a total of 5 days to claim their prize, via email to thrivecrew@thequal.agency, and if not claimed within this time frame, The Qual Agency reserves the right to select a replacement winner to receive the Mission Instant Prize.

E. AWARDING THE MISSION INSTANT PRIZES

·       Mission Instant Prizes, in the form of vouchers, will be awarded via an individual direct email to the Mission Instant Prize Winners within a week of the Winner claiming the prize.

11. REFERRAL PROGRAM AND REFERRAL POINTS

a.     The Qual Agency has the right to change the scope or any other aspect regarding Referral Points at any time.

b.     The terms and conditions regarding the Referral Program and Referral Points are as follows:

A. THE REFERRAL PROGRAM

·       The Referral Program is only open to current and active Members.

·       Members are able to earn Referral Points by successfully referring someone to join The Thrive Crew.

·       Members enter the Referral Program by completing the Referral Form called ‘Refer others to join The Thrive Crew’, where the Member provides the contact details (name, surname, email address and phone number) of up to 5 people.

·       By completing the Referral Form, Members need to have asked the permission of these people before submitting their contact details via this form.

·       The Qual Agency consistently insists that the Member asks for the referred persons permission, and is not held liable in any way for the Member no adhering to this.

·       A Successful Referral is considered when the person the member has referred has: 1. Fully completed or submitted the standard entry form called ‘Application to Join The Thrive Crew’, and 2. Starts to complete Missions.

B. REFERRAL POINTS

·       A Member earns 5 (five) Referral Points for every 1 (one) successful referral.

·       Referral Points are only allocated to the relevant Member once the person is considered a ‘successful referral’, as defined above.

·       Members’ referral points are collected and accumulate over time as their referrals qualify as a ‘successful referral’.

12. GRAND PRIZE DRAW

a.     The Qual Agency has the right to change the scope or any other aspect regarding the Grand Prize Draw at any time.

b.     The terms and conditions regarding the Grand Prize Draw are as follows:

A. THE GRAND PRIZE

·       A Grand Prize will be awarded to one (1) Member through a randomised draw, which will occur only once every 3 (three) Missions.

·       The Grand Prize is 1(one) R2,000 cash prize, awarded to only one (1) Member.

·       All points earned through Missions (i.e. Mission Points) and Referrals (i.e. Referral Points) each count as one (1) ENTRY to the Grand Prize Draw, outlined as follows:

·       One [1] Mission Point equals 1(one) entry into the Grand Prize Draw. 

·       One [1] Referral Point equals 1(one) entry into the Grand Prize Draw.

·       All Members are considered in the Grand Prize Draw. The more points a Member collects and accumulates, the more entries into the Grand Prize Draw, and the higher the chance a Member can win the Grand Prize.

·       Members who are not awarded a Grand Prize will not be penalised and will retain their total points earned to date which will roll over to the next Grand Prize Draw.

B. ANNOUNCING GRAND PRIZE WINNERS

·       Selection of the Grand Prize Winner is by randomised draw, outlined in Clause 13.

·       The Grand Prize Winner will be announced to all Members via email and via The Thrive Crew WhatsApp broadcast messages, one week after the third Mission in the Grand Prize Draw period outlined above.

·       Only the Grand Prize Winner’s initial and surname will be disclosed, to protect the winners’ identity.

·       If a Member is unsure if they are the prize winner due to us redacting the full name, please email at: thrivecrew@theQual.agency.

·       After the first announcement to all members, the Grand Prize Winner will receive an individual email with the details regarding the awarding of the prize.

C. CLAIMING THE GRAND PRIZE

·       The Grand Prize Winner has a total of 5 days to claim their prize, via email to thrivecrew@thequal.agency, and if not claimed within this time frame, The Qual Agency reserves the right to select a replacement winner to receive the Grand Prize.

D. AWARDING THE GRAND PRIZE

·       Grand Prize, in the form of vouchers, will be awarded via an EFT payment to the winners’ bank account within a week of the winner claiming the prize.

·       The winner will be sent a link to enter their bank details in a secure online form. Once the winner confirms receipt of their prize, The Qual Agency will delete their bank details from all records.

13. RANDOMISED PRIZE DRAWS AND WINNER SELECTION

a.     The Qual Agency has the right to change the scope or any other aspect regarding any type of randomised prize draw at any time.

b.     These terms and conditions of the randomised prize draw are applicable to both the Mission Instant Prizes and the Grand Prize, as outlined above, respectively, in relation to the eligible qualifying criteria and the number of winners.

c.     Only Members who meet all eligible qualifying criteria as outlined in these Terms & Conditions will be entered into the prize draw.

d.     The prize winner/s will be selected through a fair and randomised draw process conducted by The Qual Agency or its authorised representative.

e.     The draw will take place after the closing date, and only entries that comply fully with the entry requirements will be considered.

f.       The outcome of the draw is final, and no correspondence will be entered into.

g.     The Qual Agency reserves the right to verify the eligibility of any Member and may disqualify any entry that does not comply with these Terms or that is suspected of fraud, manipulation, or misconduct.

14. COMMUNICATION WITH MEMBERS

a.     All communication from The Qual Agency to Members regarding The Thrive Crew is via email or via The Thrive Crew WhatsApp Broadcast Channel.

b.     All communication sent will be regarding the following aspects:

·       New Mission Launches, and two reminders

·       Mission Instant Prize Winner announcements

·       Grand Prize Draw Winner announcements

·       A Monthly Individual email to each Member outlining which Missions to date are completed/ partially completed/ outstanding; as well as total Mission Points and Referral Points earned to date.

c.     Members’ Mission Points and Referral Points are tracked using the Member’s email address; thus, it is the responsibility of the Member to ensure that they: 1. Correctly type out their email address on all Mission Forms; and 2. Notify The Qual Agency if their email address changes.

d.     For Members to receive The Thrive Crew WhatsApp Broadcast Channel messages, they need to add the Thrive Crew phone number (068 723 9529) to their phone contacts.

e.     For Members to ensure that they receive emails, either of the following steps can be followed to ensure emails do not get assigned to junk in their email account:

·                FOR GMAIL: 1. Open email; 2. Hover over our email address/name, 3. Click ‘ADD TO CONTACTS’

·                FOR OUTLOOK: 1. Open email, 2. Click on the three dots in the top right corner; 3. Click‘ADD TO SAFE SENDERS’, OR, Select ‘Home’ > ‘Junk’ > ‘NEVER BLOCK SENDER’

15. CODE OF CONDUCT

a.     To maintain the integrity and authenticity of The Thrive Crew, all Members are expected to adhere to the following principles.

b.     Any violations may result in removal of a Member from The Thrive Crew, at The Qual Agency’s discretion.

c.     Members’ engagement in Missions is entirely voluntary.

d.     Members may opt out at any time without penalty.

e.     Regular participation in Missions is essential. Prolonged inactivity may lead to removal from The Thrive Crew.

f.       Each Member is permitted one profile only. The creation of duplicate or false profiles is grounds for immediate removal.

g.     Points are awarded only for eligible responses that meet mission criteria. Clear guidance will be provided for each mission.

h.     Missions are to be completed independently by one Member, without external assistance or AI-generated content. AI-generated content, collaborative or group submissions, are not permitted.

i.       Each mission allows for one response per Member, and points are only awarded for one Mission completion, any duplicated mission submissions will be removed.

j.       Members are not permitted to contact other Members, for any reason.

16. OPT-OUT

a.     Members have the right to opt-out of The Thrive Crew at any time, without penalty by notifying The Qual Agency through completing the Opt-Out Form: https://surveys.thequal.agency/zs/cZE54v

b.     The link to the Opt-Out Form is accessible in email communication and in the publicly accessible domain via The Thrive Crew website: www.thequal.agency/thrive-crew/

17. DOMICILE AND JURISDICTION

a.     The Qual Agency (Pty) Ltd. is based in the Republic of South Africa, and falls under the jurisdiction of the courts and the laws of the Republic of South Africa.

b.     The effective date of these Terms and Conditions, is 1 July 2025. These were written in English (South African). To the extent any translated version of these Terms and Conditions conflicts with the English version, the English version controls.

c.     All aspects outlined in The Qual Agency’s Privacy Policy are enforceable alongside these Terms and Conditions for The Thrive Crew, as per the publicly accessible domain via: https://thequal.agency/privacypolicy/

18. STATUTORY AND REGULATORY DISCLOSURES

a.     The Qual Agency follows the industry-specific South African Market Research Association (SAMRA) Research Code of Conduct as a guide to research best practice.

19. CHILDREN UNDER 18 YEARS OLD ARE NOT PERMITTED ON THE THRIVE CREW

a.     The Thrive Crew is not intended or designed for children under the age of 18 to become Members, and does not specifically approach or recruit Members under the age of 18.

b.     The Qual Agency does not knowingly collect personally identifiable data from or about any person under the age of 18.

c.     Any person under the age of 18 that applies to join The Thrive Crew will immediately be removed and all content deleted.

20. COPYRIGHT NOTICE

a.     Copyright © 2025, The Qual Agency (Pty) Ltd. All Rights Reserved.

a.     The Qual Agency sole owns and controls all the copyright and other intellectual property rights in our website and the material on our website.

a.     All the copyright and other intellectual property rights related to The Thrive Crew and the material on The Thrive Crew website are reserved.

21. USE OF THE QUAL AGENCY’S PROPERTY

a.     The names, logos, icons and graphics used on The Thrive Crew website in connection with or identifying The Qual Agency products and/or services are proprietary marks of The Qual Agency unless otherwise indicated.

a.     Access to The Thrive Crew website does not imply a licence to reproduce, transmit and/or distribute this information or these names, logos, icons and graphics in any form or by any means.

a.     Prior written consent from The Qual Agency must be obtained before any use of The Qual Agency’s property as stipulated above.

22. BREACHES OF THESE TERMS AND CONDITIONS

a.     Without prejudice to our other rights under these terms and conditions, if anyone, Members or non-Members, breach these terms and conditions in any way, or if The Qual Agency reasonably suspect that anyone has breached these terms and conditions in any way, The Qual Agency may:

a.     Send one or more formal warnings, or

b.     Temporarily suspend access to The Thrive Crew, or

c.     Permanently prohibit access to The Thrive Crew, or

d.     Block computers using IP addresses, contact any or all ISPs and request that they block access, or

e.     Commence legal action against the relevant Members or non-Members.

a.     If The Qual Agency suspend or block Members or non-Members access to The Thrive Crew in any way, no action may be taken to circumvent such suspensions or prohibition or blocking.

23. AMENDMENTS + VARIATIONS

a.     The Qual Agency may revise these terms and conditions from time to time.

b.     The revised terms and conditions shall apply to the use of The Thrive Crew, The Thrive Crew website and anywhere else Members or non-Members provide express agreement to additional terms and conditions; and Members or non-Members hereby waive any right they may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

c.     If Members or non-Members do not agree to our revised terms and conditions, they must stop using any related websites (by The Qual Agency or The Thrive Crew) or opt-out of The Thrive Crew via the Opt-Out Form: https://surveys.thequal.agency/zs/cZE54v

24. NON-ASSIGNMENT

a.     Members or non-Members may not assign or otherwise transfer these terms or your rights and obligations under these terms, in whole or in part, without The Qual Agency’s written consent and any such attempt will be void.

b.     The Qual Agency may transfer our rights under these terms to a third-party.

25. LEGAL EFFECT + SEVERABILITY

a.     If a provision of these terms and conditions is determined by any court or other competent authority to be invalid, unlawful or unenforceable for any reason, such terms shall be deemed severable to the extent that it is deemed unlawful and/or unenforceable, but the other provisions will continue in effect.

b.     The Qual Agency’s failure to enforce or exercise any of these terms and conditions is not a waiver of that section.

26. THIRD-PARTY RIGHTS

a.     These terms and conditions are for The Qual Agency’s benefit and Members or non-Members benefit, and are not intended to benefit or be enforceable by or subject to the consent of any third-party.

27. INDEMNITY

a.     To the maximum extent permitted by South African law, Members or non-Members hereby indemnify and hold harmless The Qual Agency, its directors, employees, contractors, affiliates, and agents (“the Indemnified Parties”) from and against any and all claims, demands, actions, liabilities, losses, damages, costs, or expenses (including legal fees on an attorney-and-own-client scale) arising from or in connection with:

                         i.         Members or non-Members access to or use of any services, platforms, or content provided by The Qual Agency;

                        ii.         any breach of these Terms & Conditions by Members or non-Members or any person acting on Members or non-Members behalf;

                       iii.         any negligent act or omission by Members or non-Members, whether direct or indirect;

                       iv.         any third-party claims arising from Members or non-Members conduct or use of the services.

b.     This indemnity applies regardless of the nature of the claim or the identity of the claimant and survives the termination of these Terms and Conditions.

c.     Limitations: This clause does not exclude liability for gross negligence, intentional misconduct, or conduct that is prohibited from exclusion under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African law. Any provision found to be unenforceable shall be severed without affecting the validity of the remainder of this clause.

28. CONTACT DETAILS

a.     Contact The Qual Agency via email at: Thrivecrew@theQual.agency

b.     For any legal concerns or complaints, email at:  Legal@theQual.agency

c.     All information regarding The Thrive Crew is in the publicly accessible domain via The Thrive Crew website, and all relevant and related website page links via: https://www.theQual.agency/thrive-crew/

d.     These terms and conditions are in email communication and in the publicly accessible domain via The Thrive Crew website at: https://thequal.agency/thrive-crew-tcs/

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